A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? ()
- A、Allow the user to demonstrate expertise.
- B、Do not argue; empathize with the user, and offer to help.
- C、Ask the user to watch as the technician diagnoses and corrects the problem.
- D、Document each of the steps to replicate at a later time.
正确答案:B
答案解析:有

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