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CompTIA认证考试

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Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()

  • A、Put all other work orders on hold and assist the user with all their computer issues.
  • B、Have another technician take over support calls for this user.
  • C、Explain that the user needs to fill out a work order for the computer problems.
  • D、Ask the user to call another technician for more in-depth assistance.
正确答案:C
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