A user states while making several attempts to install a new version of their graphics application,they place the disk in the drive and the LED blinks but nothing happens. Which of the following is the FIRST action to perform?（）

• A、Clean the drive with an approved cleaning disk.
• B、Check the media for scratches or cracks.
• C、Replace the drive with a known good one.
• D、Verify the type of media and drive.