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CompTIA认证考试

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If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?()

  • A、End the call quickly, even if a solution has not been found.
  • B、Ask the caller to call back in a while.
  • C、Put the caller on hold briefly and take a deep breath.
  • D、Pass the caller to another support representative.
正确答案:C
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