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CompTIA认证考试

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A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?()

  • A、Ask the customer to wait and answer the phone call.
  • B、Talk on the phone while listening to the customer.
  • C、Hand the phone to a coworker to answer the call.
  • D、Silence the phone and then listen to the customer.
正确答案:D
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