After visiting the Windows Update website on a Windows 2000 computer and installing all updates, a user reports that they are unable to select any resolution above 640X480 with sixteen colors. Which of the following procedures should the technician complete FIRST?（）

• A、Increase the amount of shared video memory in the BIOS settings.
• B、Reinstall device drivers for the video card from the manufacturer’s website.
• C、Set Hardware Acceleration for the video card to full in the advanced area of Display Settings.
• D、Uninstall the Windows Service Pack that had been installed most recently.