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CompTIA认证考试

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While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?()

  • A、Ask the customer permission to put them on hold and listen politely to the co-workers stories.
  • B、Put the customer on hold just for a few minutes and join the conversation.
  • C、Forward the customer to another technician and join the conversation.
  • D、Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
正确答案:D
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