While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?()
- A、Ask the customer permission to put them on hold and listen politely to the co-workers stories.
- B、Put the customer on hold just for a few minutes and join the conversation.
- C、Forward the customer to another technician and join the conversation.
- D、Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
正确答案:D
答案解析:有
微信扫一扫手机做题